When this happens, the commode tank may refill and stop periodically. If the flapper valve that closes after the toilet is flushed fails to close, or doesn’t close completely, water will leak from the tank to the bowl. Adjust the cutoff point or replace the valve. If water is flowing into the overflow tube in the tank, the valve may not be cutting off completely. To check for toilet leaks, remove the top from the toilet tank and listen for running water. Toilet leaks typically result in a greater waste of water at a higher rate than any other type of leak. Unlike a faucet or spigot leak, a toilet leak cannot be seen. Replacement washers and valves, available at a local hardware store, may solve this problem.Ī toilet leak is the most common and overlooked type of water leak because it is not obvious. In most cases, the entire fixture does not need to be replaced. By closing this valve and observing the meter, the customer can isolate or identify the possible sources of leaks.Ī faucet leak is usually due to old or broken interior parts of the valve. If the meter continues to register with the valve closed, the leak is probably underground between the meter box and the master valve.įaucets, toilets and outside taps usually have an isolation valve located near the fixture. Typically, if the meter has stopped registering, the leak is somewhere in the house. Close the master valve and check the meter. Closing the master valve shuts off the water entering the house. The master valve is usually located under the house in the crawl space or in a basement or utility room. If either the sweep-hand or leak-detector dials are moving, with no apparent usage of water in the house, you may have a leak.ĭetermine if the Leak is in the Home or Underground Movement of the leak detector is more noticeable than the sweep hand when small amounts of water pass through the meter. This is a red triangle on the register face that will rotate when water is passing through the meter. Newer meters are equipped with leak detectors. If the sweep hand has not moved, there probably is not a leak. A small leak may take several minutes for the sweep hand to noticeably move. Wait 15 minutes and check the sweep hand again. The dial face is divided into 100 increments around the outer edge. One complete revolution of the sweep hand equals 1 cubic foot of water, or approximately 7.5 gallons. When water is passing through the meter, the sweep hand will rotate in a clockwise direction. Remove the cover on the meter box and observe the center sweep hand located on the meter register. If a toilet is being flushed, or a washing machine or dishwasher is being used, this test will not work. The first step in checking the water meter is to make sure no water is being used in the home. In this case, a customer may complete a water and wastewater leak adjustment request. Leaks at the plumber’s connection, the service line to the house and in all other house plumbing are the customer’s responsibility to repair.Ĭustomers may qualify for a bill adjustment when there is a water line or plumbing leak on the customers’ side of the water meter and it impacts their water or wastewater utility bill. When a customer connects to the public water system, a plumber makes a connection to the meter on the house side of the meter box. Utilities is responsible for repairing leaks in the meter box and on the street side of the meter box.
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